Information
Universal Industries Group prides itself on our adaptability and unwavering commitment to excellence in every service we provide, from junk removal to chauffeur services. Explore what we have to offer and how we can contribute to your success, making your experience stress-free.
Frequently asked questions
Our journey at Universal Industries Group began with a simple idea fueled by a deep passion for service. As a small, local business based in Houston, Texas, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality, transparency, and integrity, ensuring that everything we do reflects our commitment to excellence for both residential and commercial clients.
What are the top questions people ask before deciding to use your services?
Customers often ask: ‘How much will it cost?’ – We provide clear, no-surprise estimates based on the size, type, and location of the job. ‘When can you do it?’ – Timing matters, so we discuss availability and how quickly we can complete the service. ‘Do you handle everything safely and professionally?’ – We reassure clients that their items will be handled carefully by our experienced and trustworthy team
What common worries do people have about hiring a service like yours, and how do you help them feel comfortable?
Cost Concerns: Customers often worry about hidden fees. We provide transparent, upfront estimates to avoid surprises. Trust & Safety: We understand worries about strangers or valuable items. Our team is professional, trained, and respectful, treating every property like our own. Timing & Reliability: People want the job done as promised. We communicate clearly, arrive on time, and complete tasks efficiently. Quality of Service: Customers want thorough work. We follow strict standards to ensure spaces are left clean, organized, and clutter-free.
What's the most important thing customers should know or prepare for to make their service go smoothly?
To ensure a smooth service, we advise you to 'Sort & Identify Items', knowing which items need to go, stay, or if anything is hazardous or heavy, which helps us plan the right equipment and team. Secondly, ensure 'Clear Access' – make sure paths, driveways, or doorways are accessible for efficient and safe work. Finally, 'Share Details Early' lets us know about stairs, elevators, tight corners, or fragile items. The more we know, the better we can provide quick and accurate service.
How can someone easily get a price estimate or book one of your services?
It's easy! You can call or text us directly at 713-458-8188. You can also visit our Instagram page @hireuig or our Facebook page Universal Industries Group. Alternatively, visit our website at hireuig.org and fill out a quick quote request form. Please provide key details about the service you need, such as the type of service, size of the job, location, and preferred timing. You'll receive a prompt response, usually within 24 hours, with a transparent estimate and scheduling options. Confirm the booking once approved, and our team will arrive prepared and on time.